Cooper&Hunter: AI for customer calls
Cooper & Hunter is an American company with a century of history. It is one of the world’s largest manufacturers of air conditioners. The CH team reached out to us with the problem of processing service requests. Their managers had to write down the serial numbers of the equipment manually, under the dictation of customers by phone. This process had to be simplified and automated.
Individually develop an online telephony platform, and implement serial number input using AI for voice recognition
We developed a complex VOIP business platform from scratch
Automation of application processing and a new level of service
The new online telephony platform helped Cooper&Hunter simplify and speed up internal processes for working with clients and saved managers tens of hours of working time.
At the same time, the company's clients received faster and better service. If earlier during the “high season” the user could remain without a response from the manager due to excessive load on the call center, now not a single call is lost in the system.
Read more here: https://wezom.com/portfolio/cooperhunter-we-used-ai-to-handle-customer-calls
It's free and takes 2 minutes. There are 1500+ digital agencies in the catalog that are ready to help in the implementation of your tasks. Choose and save up to 30% on time and budget!
Cooper & Hunter is an American company with a century of history. It is one of the world’s largest manufacturers of air conditioners. The CH team reached out to us with the problem of processing service requests. Their managers had to write down the serial numbers of the equipment manually, under the dictation of customers by phone. This process had to be simplified and automated.
Individually develop an online telephony platform, and implement serial number input using AI for voice recognition
We developed a complex VOIP business platform from scratch
Automation of application processing and a new level of service
The new online telephony platform helped Cooper&Hunter simplify and speed up internal processes for working with clients and saved managers tens of hours of working time.
At the same time, the company's clients received faster and better service. If earlier during the “high season” the user could remain without a response from the manager due to excessive load on the call center, now not a single call is lost in the system.
Read more here: https://wezom.com/portfolio/cooperhunter-we-used-ai-to-handle-customer-calls