IT Specialist

Responsibilities of the IT Specialist

Travels within Montgomery County, MD and Southern Maryland (Calvert County, Charles County, and St. Mary’s County) to service residential houses technology and telephony (voice and fax) related issues.

• Provides network support which includes installing networked application software, granting access to users, creating user accounts and groups and managing shared resources.

• Connects users to networks and provides initial training on use of applications. May train users on the use of electronic mail and calendaring and network operating system. May provide group training on request. Responds to user requests for service and determines nature and extent of support needed. Provides support or refers to the appropriate IT staff member.

• Installs, configures, maintains, and troubleshoots a wide range of software used to support agency operations. This includes, but is not limited to, installing hardware and peripheral components such as monitors, keyboards and printers on users’ premises. * Performs hardware/software upgrades to existing computer equipment as needed. * Responds to software problem calls on site or over the phone for users. Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors.

• Other duties as assigned