IT Support Analyst

Job Responsibilities:

• Support, coordinate, and, eventually, upgrade local applications not supported by Corporate IT. In particular, be prepared to modify programming code such as VB, Access dB’s, Excel, and other Office type software that is used in the manufacturing of tires on the shop floor or used by administrative plant support staff. This task will require, when reasonable and appropriate, modification or update of programming code, use of ODBC for data extract, and adherence to Global IT standards

• Ensure all local systems and applications are fully documented

• Respond to or appropriately redirect Global Operations request to facilitate small changes/improvements as required by the business stakeholders.

• Work with local plant IT Technician group as well as other plant Support Analysts and IT Technician groups to support the population of local applications that reside on the shop floor and connected offices

• Contribute as required/able to provide inputs for Global Operation Support for advice on systems, applications, process improvements, and standards to be used in the local plant environment.

• Escalates to more senior IT analysts and/or Global Operations Support as needed to ensure local application incidents are resolved effectively and quickly.

• Provide functional direction to IT technical design and constructions of Global Operations systems.

• Coordinate business subject matter experts (SMEs) to thoroughly test new applications and changes to existing applications

• Catalog all local shadow systems and work with Global Operations Support for upgrade paths.

• Resourceful, self-starter working independent where feasible while contributing to the overall Global Support team.

• Able to multi-task shifting focus as necessary to ensure priority plant system disruptions are triaged and acted upon appropriately.