Sales manager (inbound, substitution)
VACANCY DESCRIPTION:
1537
Key Responsibilities Include:
- Provide telephone and desk side problem resolution support for all corporate users of computer. software, hardware, peripherals and networks.
- Grant access, change, and re-set passwords.
- Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
- Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
- Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
- Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
- Log all calls and activities accurately in a tracking system.
- Special projects and additional duties as assigned.