Development of Custom Gamma TMS for Trucking Company
Who Is Our Client?
Our client is a trucking company with great drivers and well-trained staff. They specialize in flatbed, step deck, oversize, and refrigerated loads. The company has been in the local supply chain market since 2003 and already has enough employees and vehicles in its staff to come to the decision to automate its internal business processes.
The Client's Request: to Create a Transport Management System and Driver Mobile App
Every day, the employees of the client company had to perform colossal amounts of manual work, including recording the cargo dispatching in Google Sheets and communicating with drivers via instant messengers. It was extremely time-consuming and had certain difficulties in synchronization.
The fact is that despite the presence on the market of a large number of ready-made custom solutions, in practice they turned out to be difficult to adapt to the business processes of a particular tracking company.
Another problem that arose when analyzing ready-made solutions was that they did not have some specific functions. For example, for refrigerators, there is no ready-to-use functionality for:
- checking the set refrigeration mode and then taking a photo in the mobile app;
- setting the required temperature in the mobile app and then taking a photo.
This was necessary for our client so that drivers would not ignore the requirements of cargo transportation, additionally check their compliance, and, as a result, the recipients of the cargo had fewer claims (which means that the client’s company itself suffered less losses).
After an in-depth analysis of out-of-the-box TMS services, the client concluded that in this type of software, complexity leads to inefficiency, and it is much more important for the company to provide its employees with the opportunity to immediately switch to using the system without many hours of training.
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What Goals We Followed and What Services We Provided?
To get the most out of the investments, the client decided to contact us to create a custom software for logistics business management that would be fully tailored to the company's business processes and at the same time would not require long-term onboarding for its users (company employees), regardless of their work responsibilities. The client also set us the task of creating an easy-to-use mobile application for drivers that would simplify the processes of cargo dispatching.
Our Workflow and Top-3 Challenges with the Gamma TMS Project
When we started to develop a web application, our team chose the Agile and Scrum approaches and established constant communication with the client to exclude edits at the final stages of the software product implementation. In particular, we made it a rule to call the client at least once every two weeks to discuss what has already been done, if necessary, optimize it, and plan further steps to develop the project.
Also in the early stages of development, we organized a series of interview calls with company employees to thoroughly understand their job responsibilities and help them automate what they repeatedly have to do manually.
Thus, the top 3 challenges that we had to overcome for the client through the development of a custom solution were:
- a large amount of manual work
- cargo dispatching in inappropriate software (in Google Sheets)
- communication between drivers and employees of other departments of the company via general-purpose messengers (in particular, via Viber)
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What Solution Did the Client Need and What Was the Result?
The client needed a solution that would ensure the most efficient management of business processes and be able to automate them so that company employees do not have to perform routine tasks manually.
The result exceeded expectations: we created a customizable platform with unique features for specialists from each of the client company's departments. A custom platform for managing a transport company and a mobile application for drivers will be launched by the end of January 2023. At the moment, we already have an MVP, which is rapidly developed and tested.
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Who Is Our Client?
Our client is a trucking company with great drivers and well-trained staff. They specialize in flatbed, step deck, oversize, and refrigerated loads. The company has been in the local supply chain market since 2003 and already has enough employees and vehicles in its staff to come to the decision to automate its internal business processes.
The Client's Request: to Create a Transport Management System and Driver Mobile App
Every day, the employees of the client company had to perform colossal amounts of manual work, including recording the cargo dispatching in Google Sheets and communicating with drivers via instant messengers. It was extremely time-consuming and had certain difficulties in synchronization.
The fact is that despite the presence on the market of a large number of ready-made custom solutions, in practice they turned out to be difficult to adapt to the business processes of a particular tracking company.
Another problem that arose when analyzing ready-made solutions was that they did not have some specific functions. For example, for refrigerators, there is no ready-to-use functionality for:
- checking the set refrigeration mode and then taking a photo in the mobile app;
- setting the required temperature in the mobile app and then taking a photo.
This was necessary for our client so that drivers would not ignore the requirements of cargo transportation, additionally check their compliance, and, as a result, the recipients of the cargo had fewer claims (which means that the client’s company itself suffered less losses).
After an in-depth analysis of out-of-the-box TMS services, the client concluded that in this type of software, complexity leads to inefficiency, and it is much more important for the company to provide its employees with the opportunity to immediately switch to using the system without many hours of training.
What Goals We Followed and What Services We Provided?
To get the most out of the investments, the client decided to contact us to create a custom software for logistics business management that would be fully tailored to the company's business processes and at the same time would not require long-term onboarding for its users (company employees), regardless of their work responsibilities. The client also set us the task of creating an easy-to-use mobile application for drivers that would simplify the processes of cargo dispatching.
Our Workflow and Top-3 Challenges with the Gamma TMS Project
When we started to develop a web application, our team chose the Agile and Scrum approaches and established constant communication with the client to exclude edits at the final stages of the software product implementation. In particular, we made it a rule to call the client at least once every two weeks to discuss what has already been done, if necessary, optimize it, and plan further steps to develop the project.
Also in the early stages of development, we organized a series of interview calls with company employees to thoroughly understand their job responsibilities and help them automate what they repeatedly have to do manually.
Thus, the top 3 challenges that we had to overcome for the client through the development of a custom solution were:
- a large amount of manual work
- cargo dispatching in inappropriate software (in Google Sheets)
- communication between drivers and employees of other departments of the company via general-purpose messengers (in particular, via Viber)
What Solution Did the Client Need and What Was the Result?
The client needed a solution that would ensure the most efficient management of business processes and be able to automate them so that company employees do not have to perform routine tasks manually.
The result exceeded expectations: we created a customizable platform with unique features for specialists from each of the client company's departments. A custom platform for managing a transport company and a mobile application for drivers will be launched by the end of January 2023. At the moment, we already have an MVP, which is rapidly developed and tested.