Cresta

Companies are increasingly relying on chat bots for customer service and there are plenty of AI firms making the bots, but Cresta has a different approach. It uses AI tech on customer service calls to help agents to offer assistance with customer interaction in real-time. The tool integrates directly into chat conversations to offer real-time advice on responses they should give. Cresta also provides real-time visibility for managers to track agent and customer interactions, helping improve every conversation.